All installations are carried out by qualified
specialist engineers and all plumbed coffee brewers will be serviced
annually. Any maintenance calls are responded to within 24 hours
and the engineer will always endeavour to fix the problem during
the call.
At
all times the customer will be kept fully informed of these
unusual events. All brewers come with operating and cleaning
instructions.
Coffee
Audits & Training
Brodies Area Sales Managers call on customers
in their areas on a regular basis to carry out routine audits
and undertake ongoing staff training.
A training register will
be available at each location and updated during each visit.
Our aim is that every member of staff using coffee machines
will be competent to operate and clean the brewer as well as
prepare all the coffees on the menu.
Deliveries
Orders received by phone, fax of email before
2pm are dispatched for deliveries the next working day to most
areas of the UK .
Our telesales team provides a friendly and
helpful support to our customers and our aim is to provide a
quality of product and service that is second to none.
"Your organisation is an excellent
customer directed company and the care and energy is directed
to excellent products and concern and care for the customer".
Fred
Conway